Free Shipping & Easy Returns

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    Want to return an item? No worries!

    While we love all the products we sell, we understand that sometime you might change your mind or have a change of heart about the product you bought.

    Outdoor Living Essentials has Easy Returns.

    If the Goods are unsoiled, undamaged and in a resaleable condition in original packaging including all accessories, take advantage of our Easy Returns.

    Simply return the Goods to the Suppliers premises within 30 days of delivery.
    *Please note, you the Customer will be responsible for the return shipping charges of Goods to the Supplier's premises.

    The Goods will then be inspected by the Supplier for resaleable condition.

    After inspection, Outdoor Living Essentials will then contact you regarding the return payment.

    *Please note, If the returned Goods are not unsoiled, undamaged and in a resaleable condition in original packaging including all accessories, the Customer shall pay for all costs of replacement or repair & restocking.

    If you decide you want to return your order, please email us at info@outdoorlivingessentials.com.au with your order number and we will assist you.


    CANCELLATION OF ORDER

    Need to cancel an order? No worries!

    Please contact us as soon as possible and we can cancel your order and process your refund.

    If the Goods have already been dispatched, you will be responsible for the return and shipping charges of Goods to the Supplier's premises.

     

      INSPECTION

      The Goods are deemed to have been accepted in good order and condition, unless the Customer has inspected the Goods and given written notice to Outdoor Living Essentials:

      • immediately after collection or delivery that the Goods have been damaged on or before transport; or
      • within seven (7) days after collection or delivery that the Goods do not comply with the relevant specifications or descriptions.

      INTERPRETATION

      In these Terms:
      “Outdoor Living Essentials” means outdoorlivingessentials.com.au (the “Site”); RAV TRADING CO PTY LTD; ABN 87 641 847 850
      “Goods” means all goods sold and/or delivered by Outdoor Living Essentials to the Customer from time to time;
      "Customer" means the buyer of goods sold and/or delivered by Outdoor Living Essentials;
      "Supplier" means the manufacturer and/or distributor and sender of the Goods;