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    Exchanges/Returns

    RETURN OF GOODS

    Want to return an item? No worries!
    Outdoor Living Essentials offers a 30 Day Money Back Guarantee.

    • If the Goods are unsoiled, undamaged and in a resaleable condition in original packaging, Outdoor Living Essentials will provide a Money Back Guarantee for the Goods purchased.

    • Simply return the Goods to the Suppliers premises within the 30 Day Money Back Guarantee period.

    • The 30 Day Money Back Guarantee period starts from date of delivery, or 3 days after dispatch date if no record of delivery. 

    • The Customer will be responsible for the return and shipping charges of Goods to the Supplier's premises.

    • Please enquirer at info@outdoorlivingessentials.com.au for your 30 Day Money Back Guarantee.

      CANCELLATION OF ORDER

      Need to cancel an order? No worries!
      Please contact us as soon as possible and we can cancel your order and process your refund.

      • If the Goods have already been dispatched, you will be responsible for the return and shipping charges of Goods to the Supplier's premises.

        INSPECTION

        The Goods are deemed to have been accepted in good order and condition, unless the Customer has inspected the Goods and given written notice to Outdoor Living Essentials:

        • immediately after collection or delivery that the Goods have been damaged on or before transport; or
        • within seven (7) days after collection or delivery that the Goods do not comply with the relevant specifications or descriptions.

        INTERPRETATION

        In these Terms:
        “Outdoor Living Essentials” means outdoorlivingessentials.com.au (the “Site”); RAV TRADING CO PTY LTD; ABN 87 641 847 850
        “Goods” means all goods sold and/or delivered by Outdoor Living Essentials to the Customer from time to time;
        "Customer" means the buyer of goods sold and/or delivered by Outdoor Living Essentials;
        "Supplier" means the manufacturer and/or distributor of the Goods;