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Terms of service

These terms and conditions apply to the use of this web site, including the purchase of any Member Services offered over this web site. In using this web site for these or any other purposes, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the web site or Member Services. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of the web site and Member Services including RAV Trading Co Pty Ltd Anti Spam Policy.

RAV Trading Co Pty Ltd ABN 87 641 847 850

TERMINOLOGY

In these terms and conditions, the expressions we, us and our, are a reference to RAV Trading Co Pty Ltd.

Member Service means RAV Trading Co Pty Ltd online member service, including but not limited to the proprietary or administration software provided by us to any Licensee or Member, or any rights of access to our web site and its products.

AMENDMENTS TO TERMS AND CONDITIONS

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this web site. Your continued use of the web site following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

GRANT OF LICENSE

RAV Trading Co Pty Ltd grants to the member a non-exclusive right during the term of this agreement to use the Member Services pursuant to the terms and conditions set out herein. Your use of the Member Services confers no title or ownership in the Member Services. All ownership rights remain in RAV Trading Co Pty Ltd.

MEMBERSHIP

In order to be able to access the information offered in the Member Services area, you must become a member. To become a member, you must complete your registration details in the manner described on the web site.

We reserve the right to terminate your membership at any time if you breach these terms and conditions.

You agree to ensure that your registration details are true and accurate at all times. Specifically, you must notify us of any change to the registration details as originally supplied.

You agree not to use our products or services for any unlawful purpose (whether known or not) or in any manner which may infringe or violate any third parties rights. You further agree that you will not use our service to transmit or upload any harmful files or unsolicited e-mail addresses. You further agree that you will not use our service to transmit any unsolicited messages.

You agree to use our services in an acceptable manner where your use is concurrent with the expected usage of our member services. You further agree not to upload files for distribution via other electronic means or any other usage that may be considered unfair, deceptive or illegal or which contains prohibited or potentially prohibited content which is (or would be) classified RC or X by the Classifications Board or classified R by the ABA and which must comply with any other applicable law.

You agree that you are solely responsible for complying with any law (whether in existence now or in the future) which may apply to you or us, which is in any way is connected with the use, or otherwise, of our products or services.

You must not disclose any user ID, password or other log in information to any person.

Upon registration, you will be provided with a password and account designation. You agree to pay for our services in the manner specified on the web site or any other document that specifies pricing. RAV Trading Co Pty Ltd reserves the right to adjust any pricing for any of its products and services. RAV Trading Co Pty Ltd will inform members of such adjustments at which time the member has the option to terminate their membership as described under 'Termination of Access' within these Terms and Conditions.

CANCELLATION DUE TO ERROR

You acknowledge that despite our reasonable precautions, products offered by us may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of supply of the services to you. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.

INFORMATION SERVICE

All information provided by us pursuant to these terms and conditions is provided in good faith. You accept that any information provided by us is general information and is not in the nature of advice. We derive our information from sources which we believe to be accurate and up to date as at the date of publication. We nevertheless reserve the right to update this information at any time. In addition, we do not make any representation or warranty that the information we provide is reliable, accurate or complete or that your access to that information will be uninterrupted, timely or secure. You should make your own enquiries and seek independent advice from relevant industry professionals before acting or relying on any information or material which is made available to you pursuant to our information service. You agree to use our information service for lawful purposes only.

INDEMNITY

You indemnify us and our related bodies corporate and our respective officers, employees and agents against all actions, claims and demands (including the cost of defending or settling any action, claim or demand) on a full indemnity basis, which may be instituted against us arising out of a failure by you (or by any person using your password or ID, whether or not you have authorised that person to use your password or ID) to comply with these terms and conditions.

DISCLAIMER

This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

We do not accept responsibility for any loss damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of your Membership Services or this web site or any linked web site, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this web site.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded. If legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following: (a) if the breach relates to goods, (i) the replacement of the goods or the supply of equivalent goods, (ii) the repair of such goods (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods or (iv) the payment of the cost of having the goods repaired; and (b) if the breach relates to services, (i) the supplying of the services again or (ii) the payment of the cost of having the services supplied again; and if item (a) or item (b) is not permitted under applicable legislation, to the maximum extent permitted by applicable legislation.

Except in relation to liability for personal injury (including sickness and death), and except as otherwise stipulated in these terms and conditions, we will not accept liability to you in respect of any loss or damage (including indirect, special, or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied pursuant to an order placed on this web site or in respect of any failure or omission on our part to comply with our obligations as set out in these terms and conditions.

SPECIFIC WARNINGS

You must ensure that your access to this web site is not illegal or prohibited by laws which apply to you.

You must take your own precautions to ensure that the process which you employ for accessing this web site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this web site or any linked web site.

Whilst we have no reason to believe that any information contained on this web site is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this web site updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this web site.

Responsibility for the content of advertisements appearing on this web site (including hyperlinks to advertisers' own web sites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers' products and each advertiser is solely responsible for any representations made in connection with its advertisement.

We make no warranty that goods or services acquired from us over this web site will meet your requirements.

Details contained on this web site relating to goods or services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this web site concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction which you reside (if that jurisdiction is outside Australia ) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this web site.

You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this web site. We do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.

COPYRIGHT

Copyright in this web site (including text, graphics, logos, business names, icons, sound recordings and software) is owned or licensed by us. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means: adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this web site; or commercialise any information, products or services obtained from any part of this web site; without our written permission.

TRADE MARKS

This web site includes trade marks which may be the subject of registration applications.

You must not use any of our intellectual property:

In or as the whole or part of your own trade marks or business name or company name;in connection with activities, products or services which are not ours in a manner which may be confusing, misleading or deceptive in a manner that disparages us or our information, products or services (including this web site).

You must not authorise or assist any person to do any of the acts specified above. By using the member services, you agree that company Trade Marks may accompany information or services being accessed, viewed and or sent from our services.

RESTRICTED USE

Unless we agree otherwise in writing, you are provided with access to this web site only for your personal use. You are authorised to print a copy of any information contained on this web site for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this web site.

LINKED WEB SITES

This web site may contain links to other web sites (linked web sites). Those links are provided for convenience only and may not remain current or be maintained.

We are not responsible for the content or privacy practices associated with linked web sites.

Our links with linked web sites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.

PRIVACY POLICY

We undertake to comply with the terms of our privacy policy which is annexed to these terms and conditions.

HOW WE HANDLE E-MAILS

We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so. Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.

SECURITY OF INFORMATION

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

TERMINATION OF ACCESS

Access to this web site and our services may be terminated at any time by us without notice. Members may terminate his/her or its access at any time by notifying RAV Trading Co Pty Ltd in writing. Our disclaimer and indemnity nevertheless survive any such termination.

GOVERNING LAW

These terms and conditions are governed by the laws in force in Victoria . You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

GENERAL

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

To Return to the Web Site or Member Services

By returning to the web site, you acknowledge that you have read, understood and accept the above terms of use.

DISCLAIMER

All product specifications and data are subject to change without notice and believed to be correct at the time of publication. RAV Trading Co Pty Ltd, its affiliates, agents, and employees, and all persons acting on its or their behalf (collectively, “RAV Trading Co”), disclaim any and all liability for any errors, inaccuracies or incompleteness contained herein or in any other disclosure relating to any product. RAV Trading Co disclaims any and all liability arising out of the use or application of any product described herein or of any information provided herein to the maximum extent permitted by law. The product specifications do not expand or otherwise modify RAV Trading Co P/L’s terms and conditions of purchase, including but not limited to the warranty expressed therein, which apply to these products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document or by any conduct of RAV Trading Co. Customers using or selling RAV Trading Co products not expressly indicated for use in such applications do so entirely at their own risk and agree to fully indemnify RAV Trading Co for any damages arising or resulting from such use or sale. Please contact authorised personnel from RAV Trading Co to obtain written terms and conditions regarding products designed for such applications.

Terms & Conditions of Sale

1. INTERPRETATION

In these Terms:

1.1 “Company” means Rav Trading Co Pty Ltd ABN 87 641 847 850 and its successors and assigns;

1.2 “Consequential Loss or Damage” means loss of profits, revenue, use or opportunity, re-installation costs, removal costs and any remote or indirect form of loss or damage;

1.3 “Goods” means all goods sold and/or delivered by the Company to the Customer from time to time;

1.4 “GST” means the Goods and Services Tax imposed by A New Tax System (Goods & Services Tax) Act 1999 and any related act and/or regulations; and

1.5 “Terms” means these Terms and Conditions of Sale.

1.6 "Supplier" means the manufacturer and/or distributor and/or sender of the Goods;


2. APPLICATION.

2.1 These Terms apply to the Goods.

2.2 No amendment, alteration, waiver or cancellation of any of these Terms is binding on the Company unless confirmed by the Company in writing.

2.3 The Customer acknowledges that no employee or agent of the Company has any right to make any representation, warranty or promise in relation of the Goods or the sale of the Goods other than as contained in these Terms.


3. PRICES

3.1 Prices are determined by the price list current at the time of order and are subject to change without notice.

3.2 Prices do not include any 'additional' delivery and freight charges.


4. TERMS OF PAYMENT

4.1 Payments are to be made direct to the Company, strictly net, without any deduction or discount other than as stated herein or in the relevant invoice or statement.

4.2 Payments are to be made on a COD basis unless specifically stated otherwise in the relevant invoice or statement.

4.3 If payments are made by credit card, the Company reserves the right to recover from the Customer any charges levied in respect of those payments.

4.4 Interest is payable on all overdue accounts calculated on a daily basis at the rate of 2% per month as from the due date for payment until payment is received by the Company.


5. PROPERTY IN GOODS

Legal and beneficial ownership of Goods supplied by the Company will not pass to the Customer until such time as the goods so supplied and all other goods supplied by the Company to the Customer from time to time, have been paid in full in cash or cleared funds.

6. RISK AND INSURANCE

6.1 The Goods are entirely at the risk of the Customer from the moment the Goods leave the Supplier’s premises even though property in the Goods has not passed to the Customer at that time.

6.2 The Customer must, at its own expense, maintain the Goods and insure them for the benefit of the Company against theft, breakdown, fire, water and other risks, as from the moment of delivery to the Customer and until title in the Goods has passed to the Customer. The Customer must further take all reasonable measures to ensure that the Company’s title to the Goods is in no way prejudiced as a result. If the Goods are lost, destroyed or damaged, any insurance proceeds relating to the Goods in respect of such event received by the Customer, must immediately be paid to the Company.


7. INCORPORATION OF GOODS

7.1 If the Customer uses the Goods in some manufacturing or construction process of its own or some third party, then the Customer must hold such part of the moneys received from time to time by the Customer for such manufacturing or construction process as relates to the Goods, in trust for the Company.

7.2 The part referred to in clause 8.1 will be deemed to equal in dollar terms to the amount owing by the Customer to the Company at the time of the receipt of such moneys by the Customer.

7.3 Money received by the Customer excludes any debts due but not yet paid by the Customer.

7.4 In the circumstances outlined in clause 8.1, the Customer must not assign or deal with its debts in any way prior to payment of the moneys receivable by the Customer in respect of the Goods prior to their payment to the Company.


8. DEFAULT

If:

8.1 the Goods are not paid for in accordance with these Terms or any other written agreement between the Company and the Customer; or

8.2 the Company receives notice of, or reasonably believes that a third party may attempt to levy execution against or attach the Goods; or

8.3 any other event occurs which is likely to adversely affect the Customer’s ability to pay for the Goods (including but not limited to the appointment of a receiver, receiver and manager, administrator, controller, liquidator, provisional liquidator, trustee or similar person [each an “insolvency representative”] to the Customer’s undertaking), then the Company may at any time thereafter, without notice to the Customer and without prejudice to any other rights which it may have against the Customer, terminate any contract relating to the Goods and the bailment referred to in clause 7.2


9. RIGHT TO ENTER PREMISES

In any of the circumstances referred to in the preceding clause, the Customer:

9.1 authorises the Company by itself, its agents or representatives at all reasonable times, without notice, to enter onto (with force if reasonably necessary) and at all necessary time(s), to remain in and on any premises where the Goods are located in order to collect the Goods, without being guilty of any manner of trespass; and

9.2 assigns to the Company all the Customer’s rights to enter onto and remain in and on such premises until all the Goods have been collected.


11. ADMINISTRATION, RECEIVERSHIP ETC.

In any of the circumstances referred to in clause 9.3:

10.1 neither the Customer nor its insolvency representative or any other person acting for the Customer and/or its creditors is entitled to sell, charge, remove, dispose of, use or otherwise deal with the Goods in any way inconsistent with the Company’s ownership of the Goods, without the Company’s prior written approval;

10.2 the Customer, its insolvency representative or any other person acting for or on behalf of the Customer and/or its creditors is obliged to re-deliver the Goods to the Company immediately or immediately on his appointment at its or his expense; and

10.3 if the Goods are returned to or collected by the Company, the Company will within 28 days, account to the Customer or its legal representative for all monies received for the Goods from the Customer less the Company’s reasonable administration charges, expenses incurred and loss of profits involved.


11. CUSTOMS DUTIES, TARIFFS AND LEVIES

All applicable customs duties, tariffs and levies are payable by the Customer unless the order, order confirmation, invoice or other writing indicates otherwise.

12. GOODS & SERVICES TAX

12.1 Unless expressly stated otherwise in writing, GST is not included in any quoted price.

12.2 If GST is imposed on the Company in respect of the supply of the Goods or any other supply by the Company to the Customer, then the Customer must pay the amount of such GST to the company in addition to the quoted price.

12.3 the Company must give the Customer written notice of the amount of any GST payable under this clause and provide a tax invoice showing the amount of the GST payable.


13. DELIVERY


13.1Availability dates are estimates only, but the Company will use its best endeavours to maintain these estimates.

13.2 Standard delivery provides ground delivery to the easiest access point on your property and does not include inside delivery, package removal, or assembly.

13.3 The Customer will be required to be home to sign for the delivery. If you are not home to sign for the delivery, there will be an additional cost for re-deliveries.
13.4 If Customer opt for an Authority to Leave Item(s), The Company and/or the Freight Company cannot be help responsible for any goods that goes missing after delivery to your shipping address.
13.5 It is assumed the shipping address provided by the Customer is correct. If an incorrect shipping address provided by the Customer will result in additional fees/costs.
13.6 It is assumed the Delivery Option selected by the Customer is correct and/or represents the premises type and/or meets any off-loading requirements. If the Delivery Option is incorrect and/or misrepresents the premises type and/or does not meets any off-loading requirements, will result in additional fees/costs.
13.6 Goods stored by The Company beyond the agreed holding date will subject to a holding fee calculated on a daily basis at the rate of 10% of the invoice value of the Goods per month.

14. DELIVERY BY INSTALLMENTS

15.1 The Company reserves the right to deliver the Goods in whole or by instalments, as well as to deliver prior to the date for delivery and in such event the Customer must not refuse to take delivery of the Goods.

15.2 Where the Goods are delivered by instalments, each instalment is sold under a separate contract.

15.3 Any failure on the part of the Company to deliver instalments within any specified time does not entitle the Customer to repudiate the contract with regard to the balance remaining undelivered.


16. INSPECTION

The Goods are deemed to have been accepted in good order and condition, unless the Customer has inspected the Goods and given written notice to the Company:

16.1 immediately after collection or delivery that the Goods have been damaged on or before transport; or

16.2 within seven (7) days after collection or delivery that the Goods do not comply with the relevant specifications or descriptions.


17. RETURNS OF GOODS

17.1 No order may be returned without the prior written consent of the Company (which is at the Company’s sole discretion). If such consent is given, Goods returned by the Customer must be unsoiled, undamaged and in a resaleable condition in original packaging including all accessories and delivered free to the Suppliers premises within 60 days of delivery date.

17.2 If the Goods are returned not in accordance with clause 17.1 the Customer shall pay for all costs of replacement, repair and a minimum 20% restocking fee.


18. CANCELLATION OF ORDER

18.1 No order may be cancelled, modified or deferred without the prior written consent of the Company (which is at the Company’s sole discretion). If such consent is given, it is at the Company’s election, subject to the Company being paid a cancellation fee being 10% of the invoice value of the Goods if cancelled within 48 hours of placement of order and otherwise 20% of the invoice value of the Goods.

18.2 Orders cancelled after Goods have left the Supplier's premises for delivery are treated as a return and are subject to Clause 17.

18.3 Goods imported especially for the Customer, Goods made-to-order or sale items are subject to the Company being paid a minimum 20% cancellation fee of the invoice value of the Goods. 

18.4 Orders cancelled by the Customer with Goods stored by The Company will be subject to a holding fee calculated on a daily basis at the rate of 10% of the invoice value of the Goods per month.


19. COMPANY'S LIABILITY LIMITED

19.1 These Terms do not affect the rights, entitlements and remedies conferred by the Trade Practices Act (1974).

19.2 The Company is not subject to, and the Customer releases the Company from any liability (including but not limited to Consequential Loss or Damage) because of any delay in delivery or fault or defect in the Goods.

19.3 The Customer acknowledges that the Company is not responsible if the Goods do not comply with any applicable installation, safety standard(s) or similar law(s) or regulation(s), and that the Company is not liable for any claim, cost, damage or demand resulting from such non-compliance.

19.4 The Customer further acknowledges that the Company is not responsible and the Customer indemnifies the Company from any claim by a customer or client of the Customer arising from or relating to the use of the Goods otherwise then strictly in accordance with manual provided with the Goods and will all applicable installation, safety standard(s) or similar law(s) or regulation(s).

19.5 If any statutory provisions under the Trade Practices Act 1974 or any other statute(s) apply to the Agreement then, to the extent to which the Company is entitled to do so, the Company’s liability under the statutory provisions is limited, at the Company’s option, to:

19.5.1 replacement or repair of the Goods or the supply of equivalent Goods; or

19.5.2 payment of the cost of replacing or repairing the Goods or of acquiring equivalent goods, and in either case, the Company will not be liable for any Consequential Loss or Damage or other direct or indirect loss or damage.


20. WARRANTY

20.1 The Company warrants to the Customer that the Goods will be supplied in an undamaged condition.

20.2 On discovery of any defect in the Goods, the Customer must immediately notify the Company in writing of such defect. The Customer must not carry out any remedial work to alleged defective Goods without first obtaining the written consent of the Company to do so.

20.3 The provisions of any act or law (including but not limited to the Trade Practices Act 1974) implying terms, conditions and warranties, or any other terms, conditions and warranties which might otherwise apply to or arise out of the agreement between the Company and the Customer in relation to the Goods are hereby expressly negatived and excluded to the full extent permitted by law.

20.4 The Customer expressly acknowledges and agrees that it has not relied upon, and the Company is not liable for any advice given by the Company, its servants, agents, representatives or employees in relation to the suitability for any purposes of the Goods.


21. SPECIFICATIONS

21.1 Unless otherwise agreed in writing, the Goods are supplied subject to any specification as to weight, quantity, size, dimensions, finishes, chemical composition and physical properties as may be published generally by the Company or as may be set out in any specification issued by the Company in relation to the Goods, or, if no such specification has been published or set out, subject to such specification as is normally regarded as being commercially acceptable.

21.2 Where any specification for the Goods are to be supplied by the Customer, they must be supplied in a reasonable time to enable the Company to complete delivery by the date for delivery.


22. CONTRACT

22.1 The terms of contract between the parties are wholly contained in these Terms and any other writing signed by both parties.

22.2 The contract is deemed to have been made at the Company’s place of business in Sydney in the State of New South Wales, Australia and will be governed by and construed and performed in accordance with, the laws of that state and any cause of action is deemed to have arisen there.


23. FORCE MAJEURE

The Company will not be liable for any breach of contract due to any matter or thing beyond the Company’s control (including but not limited to transport stoppages, transport breakdown, fire, flood, earthquake, acts of God, strikes, lock- outs, work stoppages, wars, riots or civil commotion, intervention of public authority, explosion or accident).

24. WAIVER OF BREACH

No failure by the Company to insist on strict performances of any of the terms in these Terms is a waiver of any right or remedy which the Company may have, and is not a waiver of any subsequent breach or default by the Customer.

25. NO ASSIGNMENT

Neither the Agreement nor any rights arising under the Agreement may be assigned by the Customer without the prior written consent of the Company which is at the Company’s absolute discretion.

29. SEVERABILITY

If any provision contained in these Terms is held by a court to be unlawful, invalid or unenforceable, the validity and enforceability of the remaining provisions are not affected.

30. USER GENERATED CONTENT

Any content provided by you, the Customer, to us the Company, either now or at any point in the future becomes the sole property of the Company. We will solely own the rights to the use of any such content and may use it in any manner we see fit. This content may include reviews, images, videos, survey responses and social comment.

31. RESPONSIBILITY FOR FEES/COSTS

31.1 The Customer shall pay the Company for all fees rendered and any charges it incurs for any reason in respect of the services performed. This includes the payment of fees/costs which the Company has advised. Such fees/costs shall be deemed fully earned as soon as the Goods are loaded and dispatched from the Suppliers' premises, otherwise delivered to the Customer premises whichever occurs first and shall be immediately payable and non-refundable.

31.2 The Customer agrees that it shall not defer or withhold payment or deduct any amount from the account of the Company by reason of any claim it alleges against the Company.
By placing an order on outdoorlivingessentials.com.au you are accepting this term.